Refund policy

Returns & Refunds

We want you to feel confident when ordering from Pep Valor. Due to the nature of our products and applicable regulations, we are unable to accept returns or provide refunds for unwanted products or products ordered in error.

If you receive an incorrect item or your order has been fulfilled incorrectly, please contact our customer service team by email as soon as possible, quoting your order number and providing details of the issue.

Where an error has been made by Pep Valor, we will arrange a replacement for the affected item at no additional cost to you.

Please do not send any products back without contacting us first. Our team will provide you with the appropriate instructions and help resolve the issue as quickly as possible.

We are committed to providing a straightforward and professional service and will always aim to resolve genuine order issues fairly.