Terms of service
Terms of Service
Last updated: 6 September 2026
These Terms of Service govern your use of the PepValor website and the purchase of products from PepValor. By using our website or placing an order, you agree to these terms.
1. About PepValor
PepValor is an online retailer operating in the United Kingdom.
Email: support@pepvalor.com
Before publishing these Terms, our full legal business details should be inserted here, including the registered/business address and company number where applicable.
2. Using Our Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use of the website.
We reserve the right to refuse service, restrict access or cancel orders where we have reasonable grounds to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
Product information may be updated from time to time.
You should carefully review the information provided for a product before placing an order.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where, for example:
* A product is unavailable.
* There is an obvious pricing or listing error.
* We are unable to verify the order.
* We reasonably believe the order may be fraudulent or unlawful.
* The order does not comply with these Terms of Service.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
5. Prices and Payment
All prices displayed on the website are stated in GBP unless otherwise indicated.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be successfully completed before an order can be dispatched.
6. Delivery
Our delivery options and estimated delivery times are displayed during checkout and within our Shipping Policy.
We aim to dispatch eligible orders placed before our stated weekday cut-off on the same working day.
Where Royal Mail Tracked 24 is selected, delivery is intended to be made on the next working day, but delivery times are not guaranteed and may occasionally be affected by circumstances outside our control.
Please ensure that your delivery address is correct when placing your order.
7. Returns and Refunds
Our Returns & Refunds Policy explains when products may be returned and how refunds are processed.
Nothing in these Terms limits or removes any rights you have under applicable UK consumer law.
Where a statutory right to a refund, replacement or other remedy applies, that right will not be affected by these Terms.
8. Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains an incorrect item or does not arrive within the applicable delivery timeframe, please contact us at:
support@pepvalor.com
Please provide your order number and relevant details so that we can investigate the issue.
9. Intellectual Property
All content on the PepValor website, including our branding, logos, text, graphics, images, product descriptions and website design, is owned by or licensed to PepValor unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.
10. Website Availability
We aim to keep the website available and operating correctly but cannot guarantee that the website will always be uninterrupted, secure or error-free.
We may temporarily suspend, modify or withdraw parts of the website for maintenance, security or operational reasons.
11. Third-Party Services
Our website may use third-party services, including payment providers, delivery providers and website technology providers.
Your use of those services may also be subject to the third party’s own terms and policies.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.
Subject to that, PepValor will not be responsible for losses that could not reasonably have been anticipated when you entered into a contract with us or for circumstances outside our reasonable control.
13. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including significant disruption to postal or delivery networks, extreme weather, natural disasters, industrial action, power failures, technical failures or other similar events.
14. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on this website will apply to your use of the website from the date it is published. Changes will not retrospectively affect rights relating to orders that have already been accepted.
15. Governing Law
These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.
Where legally permitted, disputes relating to these Terms or your use of the website will be subject to the jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms of Service, please contact:
PepValor
Email: support@pepvalor.com